Frequently asked questions

No. You can check out as a guest. Creating an account lets you track orders, save addresses and keep a wishlist.

Card payments are processed securely by Stripe. Cash on delivery and direct bank transfer are also available on eligible orders — you'll see the options at checkout.

Yes, all prices are in Australian dollars. GST is calculated and shown separately at checkout.

Yes. A tax invoice is emailed as soon as your payment clears, and signed-in customers can download it any time from their account under Orders.

Freight is calculated from your delivery state and order value at checkout. Larger orders often qualify for free shipping — see our shipping page for the current thresholds.

In-stock items dispatch within 1–2 business days of payment clearing. Metro deliveries usually arrive in 2–5 business days, regional and remote 5–10.

We deliver Australia wide. If your state isn't serviced by a freight zone, checkout will tell you and you can contact us for a manual quote.

Yes. Sign in and open the order from your account to see its current status.

Yes. Where a product requires installation you can add accredited installation at checkout, and we'll contact you to book a date.

All installation work is carried out by CEC-accredited, licensed electricians.

Yes — see our combos, or use the system builder to configure panels, inverter and battery together.

In most cases yes, but it depends on your current inverter. Send us your inverter model and we'll confirm compatibility before you buy.

Change of mind returns are accepted within 30 days on uninstalled items in original packaging. Full detail is on our returns page.

Every product carries its manufacturer warranty, plus our own workmanship guarantee on systems we install. See the warranty page for coverage by product type.

Report it within 48 hours of delivery with photos and we'll arrange a replacement. We cover return freight on confirmed faults.